KYC Policies

At Ninewin, we are fully committed to providing a secure, transparent, and trustworthy gaming environment for all our players. To ensure compliance with international regulations, and to prevent fraud, money laundering, and other illicit activities, we require all players to complete a Know Your Customer (KYC) process. This process helps protect both our players and the platform, ensuring a safe and responsible gaming experience.

What is KYC?

Know Your Customer (KYC) is a procedure used to verify the identity of our players. It is a standard practice adopted across the online gaming and financial industries to help ensure that all users are legitimate and comply with legal and regulatory standards. KYC not only prevents fraudulent activities but also ensures the security of the platform by confirming that the person using the account is who they claim to be.

Why Do We Require KYC?

We implement KYC policies to:

• Verify the identity of our users and prevent fraudulent activities: The KYC process helps us confirm that each player is legitimate, minimizing the risk of identity theft, fraudulent transactions, or impersonation.
• Ensure that all players are of legal gambling age in their jurisdiction: It is vital for us to comply with age restrictions to ensure that minors are not engaging in gambling activities, which are regulated by law in many countries.
• Comply with anti-money laundering (AML) regulations: As part of our commitment to preventing money laundering and other financial crimes, we verify the identity of our players to meet global AML regulatory standards.
• Maintain the integrity and safety of our platform for all users: By verifying user identities, we ensure that our gaming platform remains a safe and trusted space for everyone, free from illicit activity and abuse.

KYC Verification Process

The KYC process is straightforward and consists of submitting a few essential documents to verify your identity. Here’s a list of documents we may request to complete the verification:

• Proof of Identity: A valid government-issued ID such as a passport, national ID card, or driver’s license. This is required to confirm that you are who you claim to be and that you are legally eligible to use our platform.
• Proof of Address: A utility bill, bank statement, or government-issued document showing your full name and current address, dated within the last 3 months. This helps us ensure that your address is up to date, and confirms your place of residence.
• Payment Method Verification: A copy of your payment method (e.g., a screenshot of your debit/credit card or an e-wallet account) to verify your payment details and ensure that the payment method is registered in your name. This is necessary for us to process deposits and withdrawals securely.

How to Submit Documents

Submitting your KYC documents is easy and secure. You can upload the required documents directly through your Ninewin account. Please ensure that your documents are clear, legible, and in a format that is easy to review. If any document is blurry or difficult to read, it may cause delays in the verification process. Once you have uploaded your documents, our team will verify them within 24 to 48 hours, and you will be notified when the process is complete. If any further information or clarification is needed, we will reach out to you promptly.

Data Security

Your privacy and data security are of utmost importance to us. All personal and financial information submitted for KYC purposes is stored securely in full compliance with our privacy policy. We employ advanced encryption technologies and follow industry best practices to ensure that your sensitive data remains safe. We are committed to safeguarding your personal information and preventing unauthorized access at all times.

What Happens if KYC is Not Completed?

It is important to complete the KYC process as soon as possible after registering with Ninewin. Failure to complete the KYC process may result in the suspension of your account, limiting your ability to make withdrawals or access certain features. In addition, we reserve the right to withhold any payments until the KYC verification has been successfully completed. If you encounter any issues during the KYC process, please contact our support team, and we will assist you in resolving the matter as quickly as possible.

Contact Us

If you have any questions or need assistance with the KYC process, don’t hesitate to reach out to our customer support team. Our knowledgeable and friendly staff is here to help you with any issues or concerns you may have regarding the verification process. You can contact us via live chat, email, or phone, and we will ensure that your concerns are addressed promptly.