Responsible Gambling

At Ninewin, we are dedicated to promoting responsible gambling and ensuring that our players have a safe and enjoyable experience. We understand that gambling can be a fun and exciting activity, but it can also become problematic for some individuals. Our goal is to help players maintain control and prevent gambling-related harm. This commitment is at the heart of everything we do, from game design to customer service support.

What is Responsible Gambling?

Responsible gambling means gambling in a way that is controlled, informed, and fun. It involves understanding the risks and knowing when to stop. We encourage players to set limits on their gambling activities and take regular breaks to ensure that their gambling remains a form of entertainment, rather than a financial or emotional burden. Being responsible also includes recognizing when gambling is no longer enjoyable and knowing how to take appropriate steps to regain control.

Our Responsible Gambling Tools

To help you stay in control of your gambling activities, we offer a range of responsible gambling tools, including:

• Deposit Limits: Set limits on how much you can deposit into your account over a specific period of time. This helps you manage your bankroll and avoid overspending during high-risk moments.
• Loss Limits: Set limits on how much you are willing to lose during a given period. Once the limit is reached, further bets are restricted to help prevent emotional decision-making.
• Session Limits: Limit the amount of time you can spend playing on the platform in one session. This tool encourages regular breaks and ensures gaming doesn’t interfere with your daily responsibilities.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account for a specific period. During this time, you will not receive promotional materials, and your account will be locked for your protection.

All of these tools are available through your account settings and can be activated quickly and confidentially. For additional guidance, our support team is available 24/7 to assist you with using any of these features.

Signs of Problem Gambling

If you are concerned about your gambling habits, it is important to recognize the signs of problem gambling. These may include:

• Gambling to escape from stress or negative emotions. You may find yourself using gambling as a coping mechanism for anxiety, depression, or loneliness.
• Gambling more than you can afford to lose. This includes spending money meant for essential expenses like rent, bills, or food.
• Chasing losses by increasing your bets. This behavior often leads to even greater losses and deeper financial trouble.
• Neglecting responsibilities or relationships due to gambling. Missing work, avoiding social events, or hiding gambling activity from loved ones are warning signs.

These indicators don’t necessarily mean you have a gambling problem, but they may suggest it's time to take a step back and assess your habits. Early recognition is key to preventing serious consequences.

If You Need Help

If you feel that gambling is becoming a problem for you, we encourage you to reach out for help. There are many support organizations and resources available that can provide assistance. Some of the most recognized organizations include:

• Gamblers Anonymous – A support group for individuals experiencing gambling problems. They offer regular meetings and community support based on a 12-step recovery model.
• National Gambling Helpline – A confidential helpline offering support for those affected by gambling. Available 24/7, they provide advice, referrals, and emotional support from trained professionals.

In addition to these external resources, Ninewin provides access to educational materials and self-assessment tools, helping you better understand your relationship with gambling and take informed action when needed.

Take a Break

Remember that gambling should always be a fun and enjoyable activity. If you feel that it is negatively affecting your life or your well-being, we encourage you to take a break and seek help. You can also use the self-exclusion tools on our platform to give yourself the time and space to regain control. Even short-term breaks can help reset your habits and bring clarity to your decision-making process.

We also recommend using tools like reality checks and session reminders, which can alert you to how long you’ve been playing and prompt mindful pauses.

Contact Us

If you have any questions about responsible gambling or need assistance, please don't hesitate to contact our customer support team. We are here to help and support you. Our trained agents can provide guidance on how to use our responsible gambling tools or direct you to professional support services if needed. Your safety and well-being are always our top priorities.